Updated on: January 15, 2026
Effective on: January 15, 2026
Welcome to MiloMate, an AI‑powered social chat app operated by Data Intelligence Technology Lab Co.,Limited("MiloMate," "we," "us," or "our"), and provided to you ("you" or "user") subject to these terms.
The MiloMate app lets you chat, interact, and engage with an AI‑driven digital companion in text and voice. These Terms of Service govern your access to and use of the MiloMate app and any features, content, or services we provide now or in the future ("MiloMate Services"). By using the app, you agree to these terms.
We formulate this MiloMate App Privacy Policy (hereinafter referred to as "this Policy") in accordance with the Personal Data (Privacy) Ordinance of Hong Kong, the General Data Protection Regulation (GDPR) of the European Union, and other applicable data protection laws and regulations, in order to protect your personal information and privacy and ensure the security of your personal data.
This Policy applies to all MiloMate products and/or services. It describes the purposes, methods, scope, retention periods, and security measures related to the processing of your personal information when we provide you with MiloMate products and/or services, as well as the ways and procedures for you to exercise your legal rights.
Please note that MiloMate does not use cookies or similar technologies to track your personal information. Please carefully read this Policy together with the MiloMate App User Service Agreement, and only use MiloMate products and/or services if you agree to the terms set out herein. Important content will be highlighted in bold.
1.You have the right to access, copy, correct, supplement, delete, deregister, withdraw consent, request explanations of this Policy, and obtain timely responses regarding your personal information, so as to ensure your control over your personal information.
2.We will process your personal information strictly in accordance with this Policy and your consent. If you do not agree with this Policy, you should stop using MiloMate products and/or services.
This Policy will help you understand the following:
1.How We Collect and Use Your Personal Information
2.How We Entrust, Share, Transfer, and Disclose Your Personal Information
3.How You Manage Your Personal Information
4.How We Store Your Personal Information
5.How We Protect Your Personal Information
6.How We Update This Policy
7.Explanation Regarding Auto-start and Associated Start in the App
8.How to Contact Us
We collect and use your personal information based on the principles of legality, propriety, necessity, and good faith, and strictly for the purposes described in this Policy. If we intend to use your personal information for purposes not specified in this Policy, or to collect additional personal information for specific purposes, we will inform you reasonably and obtain your consent again before such use.
1.1.1 Account Registration, Login, and Verification
• To register a MiloMate account, you must provide your email address and email verification code. Failure to provide this information will result in registration failure.
• The email address you provide will serve as your account ID and login credential.
• If you log in via a third-party account, you authorize us to access your publicly available information (such as profile picture, nickname, and other authorized information).
1.1.2 Identity Information
To comply with applicable laws, regulations, and security requirements, or to ensure account security, we may require you to provide identity information, such as your full name, email address, phone number, or government-issued identification (if necessary). This information helps us verify your identity and protect your account.
1.1.3 Content Posting, Browsing, Likes, and Sharing
When posting comments, uploading text, images, audio, or videos, we may review such content for legal compliance.
1.1.4 Personalized Matching and Recommendations
We do not push or recommend advertisements based on your personal data.
1.2.1 Device Information
We may collect device identifiers, model, OS version, IMEI/IDFA/Android ID, MAC address, SIM card details, and other device-related data to ensure security, prevent fraud, and optimize your experience.
1.2.2 Log Information
We collect app crash logs, system activity, browsing records, click records, usage logs, and IP addresses for security and optimization purposes.
1.2.3 Geolocation Information
If you grant permission, we may collect geolocation data for features such as displaying location in posts, matching nearby users, and fraud prevention.
1.2.4 Consumption Records
When using third-party payment services, we collect recharge, order, and transaction data for payment verification.
1.2.5 Clipboard Information
If you use the sharing function, we may access clipboard data to copy links.
We may request permissions including but not limited to:
• Photo & Storage Access: For uploading images/videos.
• Microphone Access: For voice input and transformation.
• Push Notifications: For delivering important messages.
• Camera Access: For photo/video capture.
• App List Access: For fraud prevention.
• Location Access: For location-based features.
• Device Information Access: For account protection.
• Network Access: For service provision.
In accordance with applicable laws, we may collect and process your personal information without consent if necessary:
• To perform a contract to which you are a party;
• To fulfill statutory duties or obligations;
• To respond to public health emergencies or protect life and property;
• For public interest activities such as reporting or supervision;
• For reasonable processing of publicly disclosed personal information;
• As otherwise permitted by law.
Some services may be provided by partners (e.g., SDK providers). We require them to process personal information in accordance with this Policy and under strict confidentiality agreements.
We will not share your personal information unless:
• With your explicit consent;
• Required by law or government authorities;
•With partners necessary for service provision.
Partners include:
We work with trusted partners to support the operation, functionality, and security of the MiloMate app. These partners may process limited data on our behalf solely to provide their respective services.
Partner: Tencent
Purpose: To provide in-app real-time chat and messaging services.
Data Processed: User identifiers, message content, device information (such as device model and operating system version), and network information.
Partner: Google
Purpose: To enable users to sign in using their Google accounts.
Data Processed: Google account identifiers, basic profile information (such as nickname and avatar), and authentication credentials.
Partner: AppsFlyer
Purpose: To perform app analytics, attribution tracking, and marketing performance measurement.
Data Processed: Device identifiers (such as Advertising ID), app usage data, and installation and interaction information.
Partner: Google
Purpose: To detect, manage, and deliver application updates.
Data Processed:
App version information, device information, and system configuration data.
Partner: Tencent
Purpose: To collect crash reports and performance diagnostics.
Data Processed: Crash logs, error information, device model, operating system version, and app status at the time of failure.
Partner: Google
Purpose: To support in-app purchases and subscription payments.
Data Processed: Order information, purchase records, and transaction status (payment card details are processed directly by Google and are not accessed by the App).
We will not transfer control of your personal information except with your consent, or in the event of a merger, acquisition, or bankruptcy.
We will not publicly disclose your information except with your consent.
As in section 1.4.
3.1 Access/Copy/Correct
You can access or correct your account and profile data at any time.
3.2 Deletion
You may delete your personal information, subject to technical constraints (e.g., delayed deletion in backup systems).
3.3 Account Deregistration
You may deregister your MiloMate account via "Profile > Settings > Account & Security > Delete Account." After deletion, we will erase or anonymize your personal data unless otherwise required by law.
We store your personal information on secure servers and take reasonable technical and organizational measures to protect it from unauthorized access, use, or disclosure.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws. When the information is no longer needed, we will delete or anonymize it in accordance with legal requirements.
If your personal information is stored or processed outside your country or region, we will ensure appropriate safeguards are in place to protect your data.
• Encrypted transmission (e.g., TLS, HTTPS, Token authentication);
• Encrypted storage;
• Strict data access control and regular security scans.
• A dedicated data protection team and officer;
• Internal approval processes for data access;
• Employee training on data protection compliance.
We may update this Policy due to business or legal changes. We will not reduce your rights without your explicit consent. Significant changes will be notified through in-app announcements, pop-ups, or messages.
Significant changes include:
• Changes in service model;
• Corporate restructuring;
• Changes in sharing/transfer policies;
• Updates in user rights or procedures;
• Changes in responsible departments or contacts;
• Data protection impact assessments revealing high risks.
7.1 For push notification delivery, the app may self-start or be awakened at certain intervals.
7.2 Content push notifications will only activate with your explicit consent.
7.3 Files downloaded within MiloMate App may trigger associated third-party apps.
If you have any questions, reports, or complaints regarding this Policy, please email us at support@milomateai.com.
We will review your request promptly and respond within 15 business days after receiving it.